Customer and Patient Rights
Health care patients and social care clients have the right to receive appropriate and high-quality care and service. The patient and client must be treated without violating their human dignity, conviction or privacy. A person in need of help has the right to receive social and health care services within the time stipulated by law. The safe implementation of treatment and services requires that staff have up-to-date, necessary information about patient and customer information. The customer can influence how and where the information can be used by means of consents and prohibitions.
From the customer’s and patient’s point of view, safety means that he gets the right treatment and service he needs at the right time, and that the treatment or service does not cause any harm. Social and health care is multifaceted and demanding. Sometimes it can happen that everything does not go as expected.
Our goal is that our patients and customers receive good and safe care. Often, the causes of various dangerous incidents are factors beyond the employee’s control, such as malfunctions in systems or work interruptions. Although social security personnel are responsible for the safety of treatment and service, patients and their loved ones also play a key role in promoting patient safety. It is important that the patient himself discloses the necessary background information, tells about his symptoms, wishes and concerns, and asks questions about matters related to his treatment.
Identification is the basis of safe treatment, care and service and an essential part of customer and patient safety. Identification is the verification of your identity. By identifying the customer/patient, it is ensured that you receive the right treatment, care or service and that your information is recorded correctly in the documents.
Every social and healthcare worker is responsible for identification. You, as a customer or patient, are also involved in ensuring your identification. Your identity must be verified every time you apply for services, you are being examined or treated, you are being given medicine or you are switching from one service to another. Identification is done several times a day and in different situations. It is your responsibility to participate in the identification for your own part and according to your abilities.
Make sure the staff has the right information about you and your illness. In this case, the planning and implementation of treatment and service will be most successful. Feel free to ask if you have any questions about your illness, examinations or further treatment – you have the right to know. If your loved one is a patient and cannot discuss their treatment themselves, you can, with their consent, tell and ask questions on their behalf.
