In their writing, they highlight how the development of expertise in different fields has resulted in the refinement of the structures of training, research and operations of professionals on the one hand, and the fragmentation of services on the other. This fragmentation affects both the experts working in the services and the users of the services and makes it difficult to form an overall picture. The silo-like nature of the social, health and education sectors has been discussed for decades. The discussion has moved around structures, breaking them, attitudes, motivation to cooperate and appreciate the other’s profession and competence.
The movement of information and its have naturally received a lot of attention, and research around all of this has grown and become more multidisciplinary over the decades. Multidisciplinary cooperation creates opportunities for crossing expertise and organizational boundaries, building new operating cultures and different ways of thinking. Of course, expertise and special skills related to certain fields will continue to be needed.
At the same time that social security industries are working on their silo-like structures and attitudes, digital technology has entered their networks and everyday life. It enables the reorganization of services, the creation of new services and new ways of operating. It is hoped that digital technology will improve cooperation between organizations, make care more efficient and free up experts’ time for matters essential to their work. Several current and future tasks can be identified for technology. These include, for example, supporting diagnostics, supporting human evaluation and decision-making, and gaining a more comprehensive understanding related to the investigation and evaluation of people’s health and well-being.
It is clear that with such a large role of technology, the structures of the social security industry will change; operating procedures, job descriptions and roles are taking shape. All of this involves different attitudes, feelings and experiences, as well as identity work. Of course, it must be noted that the mere introduction of new technology does not bring about changes in structures and operating methods. The implementation of technology in everyday life has proven to be very challenging in some places. According to research, the reasons can be shown to be, for example, in leadership, attitudes, motivation, and commitment to technology. On the other hand, a positive and positive attitude towards technology have served as tools for its implementation, as well as a well-planned introduction of technology and staff involvement.